BCS Talk – ITIL Change Management

Event

ITIL Change Management

What is the Information Technology Infrastructure Library (ITIL) and Change Management and how can it help deliver value to the business? Chris Siwek will provide an overview demonstrating why industries are choosing to adopt this Service Management best practise to manage risk effectively.

Date Wednesday 06 Feb 2013
Time: 18:30 – Free refreshments provided from 18:00
Speaker: Chris Siwek - Member of the ITIL Service Management Team for Baker Hughes.
Location: Room C47, The Robert Gordon University, St Andrews St, Aberdeen
About the Speaker :

Chris Siwek is a Business Analyst, specialising in process improvement, and is a member of the ITIL Service Management Team for Baker Hughes. He has over ten years’ experience in IT with various roles including managing Client Services for the UK and Russia and Caspian Region, Application and Service Desk Support. A certified Expert in ITIL Service Management, he is passionate for leveraging industry best practise for tangible business results.

Downloads: Poster

This talk is FREE is all members and non-members. Refreshments available from 18:00.

BCS branch website: http://aberdeen.bcs.org/